Business Helpline. Done right.

Anything operational that touches tax, payroll, VAT, employment, Companies House, IR35, dividend planning, expense treatment, or HMRC correspondence. If a regulator has written to you, if you are about to do something that has tax or compliance implications, or if you need a quick sanity check before a decision - it is in scope.

Every query receives a reply within 72 hours, and most come back the same business day. Urgent issues (HMRC investigation letters, payroll deadlines, regulator notices) are flagged on receipt and handled inside 24 hours. There is no per-query charge or counter to watch.

Every response comes from an ACCA-qualified accountant or a specialist in the relevant area (employment, VAT, IR35). You will not be routed through a contact centre, and you will not be charged for the time it takes to escalate to the right person internally.

If a compliance check or full enquiry lands, we step in as your agent and handle the correspondence, calls, and meetings end-to-end. For Premium Plus and Enterprise clients this is included; for Essentials it is quoted on a fixed-fee basis once we have seen the opening letter, with no surprise hourly billing.

It is included with every monthly accounting plan from £99 Essentials upwards. Standalone helpline access (without bookkeeping or year-end work) is offered as a flat retainer for businesses that already have an internal finance function but want a second-opinion phone-a-friend.