Late payment is the single biggest cause of cash flow strain for UK small businesses, because the work is done, the cost is already paid, and the money simply has not arrived. A forecast can be perfectly accurate and still leave you short if a large invoice slips three weeks past its due date. The fix is partly behavioural and partly legal, and we build both into your credit control routine.
Under the Late Payment of Commercial Debts legislation, if you have not agreed a payment date with a business customer the law treats the payment as late 30 days after they receive the invoice or you deliver the goods or service, whichever is later. You can agree longer terms by negotiation, up to 60 days, or beyond that only where it is genuinely fair to both businesses.
Once a commercial payment is late you are entitled to statutory interest of 8% plus the Bank of England base rate, calculated on the overdue amount until it is paid. On top of the interest you can claim a fixed sum towards your debt recovery costs: £40 for a debt up to £999.99, £70 for a debt between £1,000 and £9,999.99, and £100 for a debt of £10,000 or more, plus any reasonable recovery costs above that.
In practice the goal is rarely to charge the interest, it is to have it in your terms so customers pay on time in the first place. We set sensible payment terms, automate reminders before and after the due date, and reserve the statutory remedies for the accounts that genuinely need pressure. If chasing is taking over your week, our credit control service runs the whole cycle for you while protecting the client relationship.